Microsoft 365 Roadmap 6
| ID | Feature | Status | GA | Updated |
|---|---|---|---|---|
| 575280 |
Microsoft Contact Center Intelligence: Biometric authentication
Microsoft Contact Center Intelligence
Web
|
Rolling out | 2026-11 | 29 Oct 2026 |
| 575290 |
Microsoft Contact Center AI: Insights and quality
Microsoft Contact Center Intelligence
Web
|
In development | 2026-11 | 28 Oct 2026 |
| 575278 |
Microsoft Contact Center Intelligence: Universal connector for self-service omnichannel agents
Microsoft Contact Center Intelligence
Web
|
Rolling out | 2026-11 | 28 Oct 2026 |
| 575274 |
Microsoft Contact Center Intelligence: Tools
Microsoft Contact Center Intelligence
Web
|
In development | 2026-11 | 28 Oct 2026 |
| 575275 |
Microsoft Contact Center Intelligence: Knowledge
Microsoft Contact Center Intelligence
Web
|
In development | 2026-11 | 27 Oct 2026 |
| 575282 |
Microsoft Contact Center Intelligence: Connect existing agents from Azure Foundry to agents in CCI
Microsoft Contact Center Intelligence
Web
|
Rolling out | 2026-11 | 14 Oct 2026 |