| 577895 |
Dynamics 365 Contact Center: Quality Evaluation Agent - Review historical quality metrics in a unified dashboard
Dynamics 365 Contact CenterDynamics 365 Customer Service
Web
|
In development |
2027-03 |
11 Nov 2026 |
| 576831 |
Dynamics 365 Contact Center: Workforce engagement management - Analyze adherence history to optimize workforce planning
Dynamics 365 Contact CenterDynamics 365 Customer Service
Web
|
Launched |
2026-06 |
06 Nov 2026 |
| 574114 |
Dynamics 365 Customer Service: Shared analytics foundation for historical reporting
Dynamics 365 Customer Service
Web
|
Launched |
2026-10 |
29 Oct 2026 |
| 574113 |
Dynamics 365 Contact Center: Historical analytics
Dynamics 365 Contact CenterDynamics 365 Customer Service
Web
|
Rolling out |
2026-10 |
28 Oct 2026 |
| 574112 |
Dynamics 365 Customer Service: Shared analytics for historical reporting
Dynamics 365 Contact CenterDynamics 365 Customer Service
Web
|
Rolling out |
2026-10 |
28 Oct 2026 |
| 577796 |
Dynamics 365 Customer Service: Workforce engagement management - Enforce governance policies on email attachments
Dynamics 365 Customer Service
Web
|
Launched |
2026-07 |
23 Oct 2026 |
| 577798 |
Dynamics 365 Customer Service: Workforce engagement management - Manage policy strictness to enforce governance policies
Dynamics 365 Customer Service
Web
|
Launched |
2026-07 |
23 Oct 2026 |
| 578075 |
Dynamics 365 Customer Service: Workforce engagement management - Enable enhanced screen recording controls for admins
Dynamics 365 Customer Service
Web
|
Launched |
2026-07 |
23 Oct 2026 |
| 578074 |
Dynamics 365 Customer Service: Workforce engagement management - Enable enhanced screen recording controls for admins
Dynamics 365 Customer Service
Web
|
In development |
2027-04 |
23 Oct 2026 |
| 578070 |
Dynamics 365 Customer Service: Workforce engagement management - Modify and override submitted evaluations
Microsoft Copilot (Microsoft 365)Dynamics 365 Customer Service
Web
|
Launched |
2026-07 |
23 Oct 2026 |
| 578067 |
Dynamics 365 Customer Service: Workforce engagement management - Enforce governance policy
Microsoft Copilot (Microsoft 365)Dynamics 365 Customer Service
Web
|
Launched |
2026-06 |
23 Oct 2026 |
| 578064 |
Dynamics 365 Customer Service: Copilot and AI innovation - Resolve customer emails autonomously with AI
Microsoft Copilot (Microsoft 365)Dynamics 365 Customer Service
Web
|
Launched |
2026-09 |
23 Oct 2026 |
| 577819 |
Dynamics 365 Customer Service: Copilot and AI innovation - View next best actions with Customer Intent Agent
Microsoft Copilot (Microsoft 365)Dynamics 365 Customer Service
Web
|
Launched |
2026-08 |
22 Oct 2026 |
| 577800 |
Dynamics 365 Customer Service: Workforce engagement management - Automatically generate evaluation summary from final results
Dynamics 365 Customer Service
Web
|
Launched |
2026-07 |
22 Oct 2026 |
| 577799 |
Dynamics 365 Customer Service: Workforce engagement management - Enable question-level weighting for quality evaluation scoring
Dynamics 365 Customer Service
Web
|
Launched |
2026-07 |
22 Oct 2026 |
| 577184 |
Dynamics 365 Customer Service: Manage intraday operations with AI agent
Microsoft Copilot (Microsoft 365)Dynamics 365 Customer Service
Web
|
In development |
2027-03 |
20 Oct 2026 |
| 574121 |
Microsoft Dataverse: Add users without licenses to activity recipient fields
Microsoft 365 appDynamics 365 SalesDynamics 365 Customer Service
Web
|
In development |
2027-01 |
19 Oct 2026 |
| 576855 |
Dynamics 365 Customer Service: Workforce engagement management - Filter the adherence tracker by planning group
Dynamics 365 Customer Service
Web
|
Launched |
2026-08 |
16 Oct 2026 |
| 576854 |
Dynamics 365 Customer Service: Workforce engagement management - Filter adherence historical analytics by planning group
Dynamics 365 Customer Service
Web
|
Launched |
2026-08 |
16 Oct 2026 |
| 576853 |
Dynamics 365 Customer Service: Workforce engagement management - Associate forecast scenarios with planning groups
Dynamics 365 Customer Service
Web
|
Launched |
2026-08 |
16 Oct 2026 |
| 576852 |
Dynamics 365 Customer Service: Workforce engagement management - Create capacity plans for planning groups
Dynamics 365 Customer Service
Web
|
Launched |
2026-08 |
16 Oct 2026 |
| 576851 |
Dynamics 365 Customer Service: Copilot and AI innovation - Use Copilot Cowork to orchestrate insights and actions for representatives
Microsoft Copilot (Microsoft 365)Dynamics 365 Customer Service
Web
|
Launched |
2026-06 |
16 Oct 2026 |
| 576818 |
Dynamics 365 Customer Service: Copilot and AI innovation - Improve customer outcomes with Service Agent in Microsoft 365 Copilot
Microsoft Copilot (Microsoft 365)Dynamics 365 Customer Service
Web
|
Launched |
2026-06 |
16 Oct 2026 |
| 576775 |
Dynamics 365 Customer Service: Copilot and AI innovation - Classify emails by category and subcategory with Case Management Agent
Microsoft Copilot (Microsoft 365)Dynamics 365 Customer Service
Web
|
Launched |
2026-08 |
16 Oct 2026 |
| 576761 |
Dynamics 365 Customer Service: Workforce engagement management - Detect intraday volume spikes with workforce alerts
Dynamics 365 Customer Service
Web
|
In development |
2026-10 |
16 Oct 2026 |
| 576748 |
Dynamics 365 Customer Service: Workforce engagement management - Monitor intraday performance against the forecast
Dynamics 365 Customer Service
Web
|
In development |
2026-10 |
16 Oct 2026 |
| 573266 |
Dynamics 365 Contact Center: Quality evaluation - One-Time Evaluation Frequency
Dynamics 365 Contact CenterDynamics 365 Customer Service
Web
|
Launched |
2026-10 |
14 Oct 2026 |
| 571301 |
Dynamics 365 Customer Service: Quality evaluation supports custom Case-like records evaluation
Dynamics 365 Customer Service
Web
|
In development |
2027-01 |
06 Oct 2026 |
| 573267 |
Dynamics 365 Contact Center: Quality evaluation - Recurring conversation evaluations
Dynamics 365 Contact CenterDynamics 365 Customer Service
Web
|
Launched |
2026-10 |
05 Oct 2026 |
| 573383 |
Dynamics 365 Contact Center: Quality evaluation - Specify who to evaluate in conversations
Dynamics 365 Contact CenterDynamics 365 Customer Service
Web
|
Launched |
2026-09 |
30 Sep 2026 |
| 573382 |
Dynamics 365 Customer Service: Service tools, skills and plugins are now available for Scout
Dynamics 365 Customer Service
Web
|
Launched |
2026-09 |
30 Sep 2026 |
| 573381 |
Dynamics 365 Customer Service: Service tools, skills and plugins are now available for Code
Dynamics 365 Customer Service
Web
|
Launched |
2026-09 |
30 Sep 2026 |
| 571678 |
Dynamics 365 Customer Service: Service tools, skills and plugins are now available for Cowork, Code and Scout
Dynamics 365 Customer Service
Web
|
In development |
2026-09 |
30 Sep 2026 |
| 571302 |
Dynamics 365 Customer Service: Quality evaluation supports knowledge source in criteria
Dynamics 365 Contact CenterDynamics 365 Customer Service
Web
|
In development |
2027-01 |
21 Sep 2026 |
| 571193 |
Dynamics 365 Customer Service: Inactivate quality evaluation records
Dynamics 365 Contact CenterDynamics 365 Customer Service
Web
|
In development |
2026-09 |
21 Sep 2026 |
| 571192 |
Dynamics 365 Customer Service: Support Not Applicable answer option for quality evaluation criteria
Dynamics 365 Contact CenterDynamics 365 Customer Service
Web
|
In development |
2026-09 |
21 Sep 2026 |
| 571191 |
Dynamics 365 Customer Service: Detailed quality evaluation score breakdown
Dynamics 365 Contact CenterDynamics 365 Customer Service
Web
|
In development |
2026-09 |
21 Sep 2026 |
