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Dynamics 365 Commerce: Guide shoppers through an intuitive self-checkout flow

In development Dynamics 365 Commerce Web
General availability
2027-03
Preview
2027-01
Added
04 Nov 2026
Last modified
04 Nov 2026 00:02 UTC
First archived
04 Nov 2026
Release rings
General Availability, Preview
Clouds
Worldwide (Standard Multi-Tenant)

Description

<p>Guide shoppers with clearer self-checkout flows, configurable assistance, and register-specific settings across supported Store Commerce devices.</p> <p>Store Commerce guides shoppers from item entry through payment and completion on Windows, web, iOS, and Android. The experience includes:</p> <ul> <li>Customer and loyalty prompts that can attach an active linked loyalty card.</li> <li>Back and Home navigation from category and search views.</li> <li>A persistent call-for-assistance panel and authorized inline actions after manager sign-in.</li> <li>An optional self-checkout app bar with Call for help, Language, visual styling, and extensible custom actions.</li> <li>Inactivity warnings that safely end unpaid transactions, retain an audit record, and request assistance instead of voiding after payment is captured.</li> </ul> <p>Administrators enable Retail self-checkout in Feature management. In headquarters, they configure any new experience through a visual profile that can be assigned to the Self checkout registers.</p>

More information

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